Key capability


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How do you effectively influence people? The ability to tactfully bring others over to your way of thinking is a mandatory skill for anyone in leadership – and to lead your organisation effectively into the future you must be able to positively influence those around you.

In this specialisation you will: learn how to bring people around to your vision (Communicate with Impact); define yourself as a leader through change management (Manage Change); navigate the power and politics of today’s work environment (Negotiate and Resolve Conflict); and mitigate risks through governance (Engage the Board).


Course description

An ambitious vision for the future of your organisation isn’t enough – how do you communicate this vision to get your colleagues on board? The ability to effectively communicate and persuade others is a key leadership skill. Traditional and common-sense models of communication and persuasion often fail to capture the complex nature of ‘influencing’.

Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) this course will develop your capacity to communicate appropriately in different situational and cultural contexts, making you a highly influential leader.

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Arabella MacPherson

Arabella MacPherson

Director at Resonate Communications, Macquarie University

Arabella has 15 years of international performance training and more than 10 years as a corporate communications coach.

She coaches CEOs, executives and senior leadership teams in a range of programs from pitching and presenting to media training, emotional intelligence, influential conversations, advanced communication, conflict resolution and expert negotiation skills.

Her clients include individuals and groups from American Express, eBay, PwC, News Corp, Deloitte, NAB, Macquarie Bank, Commbank, CBRE, Australian Government and Media Federation of Australia (NGEN).

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Dr Lawrence Ang

Dr Lawrence Ang

Associate Professor of Marketing, Macquarie University

Lawrence is a Program Director of Bachelor of Marketing and Media.

He has provided executive MBA teaching, in-house training and annual strategic planning for corporations, and has worked on a wide range of marketing consulting projects, including advertising pretesting, campaign tracking, pricing, brand health assessment, market sizing, new product evaluation, and customer satisfaction.

He has published in a number of top ranked marketing journals and his latest book is Principles of Integrated Marketing Communications (Cambridge University Press, 2014).

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Course description

We live in a globalised world of continuous change. Your ability to successfully manage change will allow you to have a positive impact on your work and your life. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessment) this course will teach you how to effectively influence change by developing a ‘change mindset’, creating a productive change cycle, and leading yourself and others on the change journey.

You will learn how to re-imagine change by redefining the change problem and developing a balanced and reflective change mindset. Change is inevitable but you can influence how it affects your organisation.

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Professor Richard Badham

Professor of Management, Macquarie University

Richard is a Professor of Management, an international consultant and an invited speaker in leadership, change and innovation. He has consulted for governments in Europe, Asia and Australia, for global companies such as BHP, Ford and James Hardies, and has been a Visiting Professorial Fellow at Yale and was a Visiting Professor in Berlin the year 'the wall' came down.

Richard’s articles and books on leadership and change have been published in the Harvard Business Review in the US, and by Sage and Edward Elgar in the UK, most recently Ironies of Organizational Change: Introduction to Change Management and Organizational Theory (Edward Elgar, forthcoming).

Richard has four children, plays competitive tennis and is a die-hard Nordic-Noir movie addict.

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Brenda Santiago

Brenda Santiago

Brenda is a strategist who creates value for organisations and communities by engaging with stakeholders across private, public, academic and non-profit sectors. Brenda has led and developed major transformation projects in Australia, Europe, USA and Puerto Rico. One of her proudest achievements has been leading a successful research consultancy project on the role of philanthropy in health and medical research for a national foundation, which has inspired a multi-million dollar initiative across several continents.

Brenda has co-developed the ‘Manage Change’ course and is collaborating with Prof Richard Badham on Ironies of Organizational Change: Introduction to Change Management and Organizational Theory (Edward Elgar, forthcoming). Brenda is passionate about yoga, Pilates, world travel and Puerto Rico.

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Negotiate and resolve conflict

Course description

Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels.

This course will develop your negotiation and conflict resolution skills – crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when ‘playing politics’.

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Dr Andrew Heys

Dr Andrew Heys

Senior Lecturer in Management, Director, International Engagement, Macquarie University

Andrew acts as Director of International Engagement in the Faculty of Business and Economics at Macquarie University. His role focuses on creating international opportunities and partnerships and spans student and faculty mobility, institutional cooperation in research and teaching, oversight and promotion of selected offshore programs and as a strategist for international student recruitment.

An experienced management academic with close to 20 years in academia, Andrew has also worked extensively as a management consultant across the Asia Pacific region and most recently was the MBA Director at MGSM, Macquarie University, a post he held for the last three and a half years.

Andrew’s research interests include negotiation and conflict resolution, professional service firm management and strategic HRM.

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Course description

All organisations must grapple with fundamental issues at the heart of governance: who are our stakeholders? What are their objectives? How can we ensure these objectives are met as effectively as possible? How can we ensure all legitimate stakeholders are treated fairly?

Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) this course will teach you how to address these questions and how a sound governance structure and comprehensive risk management framework can support you and your organisation in achieving its objectives. You will consider contemporary ethical issues and devise practical responses to them, and finally, you’ll discover that your future ‘influencing’ challenge will be to encourage all members of your organisation to understand their role in serving your organisation’s stakeholders.

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Elizabeth Sheedy

Dr Elizabeth Sheedy

Professor of Applied Finance, Macquarie University

Elizabeth Sheedy is a financial risk expert who has been teaching Masters students for more than 25 years. Prior to joining the university she worked for Macquarie Bank and Westpac.

Her research into risk culture and financial services misconduct is regularly quoted in the press and she is a popular speaker at industry conferences.

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Q&A Series: Interview with Dr Elizabeth Sheedy on Risk Management

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