The Problem Solving capstone is available only for students enrolled in the Global MBA.
The ability to solve work-related challenges is crucial to adapting and growing in a changing labour market. By integrating the knowledge and skills gained in the other five specialisations (Strategising, Analysing, Leading, Influencing and Adapting), this capstone will develop your lateral thinking, and prepare you to address workplace problems in a creative and effective way. You will learn problem typology approaches, the importance of rigour in understanding methodologies, and how to listen and ask the right questions. In the Applied Immersion courses, you will receive coaching by faculty and industry mentors while you work in teams to solve real problems.
Imagine you and your colleagues face a complex problem that you are unable to solve. Your organisation might normally turn to external support such as a management consultant who is well-versed in complex problem-solving and can devise viable strategies to improve performance.
In this course you will be introduced to a range of emerging management consultancy practices such as sustainable enterprise, knowledge management and managerial innovation – all of which can be used within your organisation. You will be given a ‘problem solving toolbox’ containing best practice and next practice frameworks, techniques and methodologies. Our industry partners share their problem-solving insights and experience to ensure you get the ‘best-of’ overview that can be applied immediately to your own workplace.
Dr Lan Snell
Associate Professor of Marketing, Academic Program Director, Global MBA
Lan is a marketing academic with over 15 years industry experience at senior levels.
Prior to her appointment at Macquarie University, Lan was Director of Education Services and MBA Director and UTS Business School.
She is a board member for the Centre of Volunteering, a founding team member of Ruff Sleepers, a NFP pet service for homeless people, and a Visiting Professor for RMIT Vietnam.
A major challenge for managers is identifying where an organisational problem truly lies – the ‘problem identification challenge’. Problem identification involves exploring, defining and getting a firm hold on what your organisation’s problem is before starting to work towards a solution.
Identifying a problem can be exceptionally challenging, and successful organisations rely on people who are critical thinkers to complete this key step of the problem solving journey. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will learn that taking a proactive rather than reactive approach to problem solving can vastly improve your organisation’s outcomes.
Applied immersion 1
Future-focused managers must have the ability to creatively develop solutions or they run the risk of falling behind, and becoming less agile and vulnerable to market pressures. In this course your group will be assigned a real-life problem to solve.
This first sprint asks your group to ‘sit in the problem’ and identify the problem through a scoping exercise. This includes a reverse brief to the client, a literature review and exploratory research. Your group will be required to develop a project charter including key milestones. Faculty and industry coaches will work with your group as you embark on this six-week problem-solving process.
Applied immersion 2
Working in a group for your final six-week sprint, you’ll test your problem-solving skills in a time-bound environment that can have a real impact on the client. In this course your focus will shift to the solution delivery as you are tasked with developing a solution to the problem identified in the first Applied Immersion phase.
You will need to apply your creativity as you and your group consider lateral options. Working with your faculty and industry coaches, your group will iterate your solution delivery and present it on a weekly basis, culminating with a presentation to the client.